CSI CSI Change Management & Deployment

Question 1

What is the primary goal of a Change Advisory Board (CAB) in IT change management?

Accepted Answer

To review and authorize changes to minimize risk to live systems

Answer

To approve annual budgets

Answer

To manage employee performance reviews

Answer

To design system architecture

Question 2

A 'rollback plan' in a deployment strategy is used to:

Accepted Answer

Revert to the previous stable state if a deployment fails

Answer

Increase system capacity

Answer

Document new features for end users

Answer

Archive old version source code

Question 3

Which deployment strategy releases a new version to a small subset of users before a full rollout?

Accepted Answer

Canary deployment

Answer

Big bang deployment

Answer

Hot standby deployment

Answer

Cold standby deployment

Question 4

A 'blue-green deployment' maintains two identical environments (blue and green) primarily to:

Accepted Answer

Enable instant rollback by switching traffic back to the idle environment

Answer

Reduce licensing costs by sharing resources

Answer

Support two different geographic regions simultaneously

Answer

Run A/B testing for UX design changes

Question 5

In ITIL change management, an 'emergency change' is characterized by:

Accepted Answer

Needing expedited approval to resolve a critical incident or security vulnerability quickly

Answer

Requiring the longest approval lead time

Answer

Being planned more than six months in advance

Answer

Requiring no approval at all

Question 6

What does a 'configuration management database' (CMDB) track in a CSI project?

Accepted Answer

All IT assets and their relationships, including software versions and integration dependencies

Answer

Employee vacation schedules

Answer

Customer purchase histories

Answer

Marketing campaign performance