CSI Governance and Compliance Flashcards
6 cards from real CSI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CSI Governance and Compliance flashcards as text
What is the relationship between IT governance and CSI?
Answer: IT governance provides the framework within which CSI operates, ensuring improvements align with organizational policies and strategic objectives
IT governance sets the decision-making rules and accountability structures that guide where and how CSI resources are invested.
How does compliance with regulatory requirements influence CSI activities?
Answer: Regulatory requirements create mandatory improvement targets that CSI must address and demonstrate through evidence
Regulations such as SOX, HIPAA, or GDPR impose performance and control requirements that CSI must treat as non-negotiable improvement targets.
What is the purpose of an IT governance framework in relation to service improvement?
Answer: To provide accountability structures, decision rights, and policies that ensure improvement efforts are properly authorized and controlled
Governance frameworks define who can authorize improvements, what controls must be followed, and how accountability for outcomes is maintained.
Which standard is most closely associated with IT service management quality and is often used alongside ITIL CSI?
Answer: ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management, and its requirements for continual improvement align directly with ITIL CSI practices.
How does an internal audit function support CSI governance?
Answer: By independently assessing whether improvement activities are being executed as planned and controls are effective
Internal audits provide an independent check on whether CSI activities are producing real results and whether governance controls are being followed.
What is the significance of 'management commitment' for CSI governance?
Answer: Without visible management commitment, CSI initiatives lack authority, resources, and cultural support needed to succeed
Management commitment provides the authority, resources, and cultural signal that CSI is a priority, without which improvement efforts stall.