CSAM CSAM Workplace Anger & Conflict Resolution

Question 1

In a workplace anger management context, which behavior pattern is most commonly associated with passive-aggressive anger expression?

Accepted Answer

Consistently missing deadlines only for projects assigned by a disliked manager

Answer

Openly confronting a supervisor during a meeting

Answer

Physically threatening a coworker

Answer

Reporting workplace safety violations to HR

Question 2

When facilitating anger management with an employee who was referred by their employer, the CSAM specialist's primary ethical obligation regarding progress reports is to:

Accepted Answer

Obtain a signed release of information from the client before sharing any details

Answer

Share all session content with the employer upon request

Answer

Refuse all communication with the employer to protect confidentiality

Answer

Only report to the employer if the client fails to attend sessions

Question 3

Which conflict resolution style is characterized by high assertiveness and high cooperation, making it the most effective approach for sustainable workplace resolution?

Accepted Answer

Collaborating

Answer

Avoiding

Answer

Competing

Answer

Accommodating

Question 4

A CSAM specialist helping a client manage anger toward a coworker would FIRST recommend:

Accepted Answer

Identifying and examining the client's own cognitive appraisals of the situation

Answer

Filing a formal HR complaint

Answer

Immediately confronting the coworker publicly

Answer

Requesting a transfer to another department

Question 5

Workplace bullying is distinguished from ordinary workplace conflict primarily by:

Accepted Answer

Its repetitive, targeted nature intended to harm or intimidate a specific individual

Answer

The fact that it involves physical violence

Answer

Being limited to peer-to-peer interactions

Answer

Occurring only in industries with high-stress environments

Question 6

During a workplace anger management intake, a client discloses that they have made threatening comments toward a specific coworker. The CSAM specialist's primary duty is to:

Accepted Answer

Assess the credibility and imminence of the threat and follow duty-to-warn protocols if warranted

Answer

Keep the disclosure confidential as part of the therapeutic relationship

Answer

Immediately terminate treatment and refer elsewhere

Answer

Notify the client's employer without assessing risk level