CSAM Workplace Anger & Conflict Resolution Flashcards
6 cards from real CSAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CSAM Workplace Anger & Conflict Resolution flashcards as text
In a workplace anger management context, which behavior pattern is most commonly associated with passive-aggressive anger expression?
Answer: Consistently missing deadlines only for projects assigned by a disliked manager
Passive-aggressive behavior expresses anger indirectly through sabotage, deliberate inefficiency, or avoidance rather than direct confrontation.
When facilitating anger management with an employee who was referred by their employer, the CSAM specialist's primary ethical obligation regarding progress reports is to:
Answer: Obtain a signed release of information from the client before sharing any details
A signed release of information is required before any treatment details can be shared with a referring employer, respecting both confidentiality and the client's autonomy.
Which conflict resolution style is characterized by high assertiveness and high cooperation, making it the most effective approach for sustainable workplace resolution?
Answer: Collaborating
The collaborating style seeks a win-win solution by addressing all parties' interests, producing durable agreements and preserving workplace relationships.
A CSAM specialist helping a client manage anger toward a coworker would FIRST recommend:
Answer: Identifying and examining the client's own cognitive appraisals of the situation
Examining cognitive appraisals — how the client is interpreting the coworker's behavior — is the foundational step before any action, as distorted thinking often fuels disproportionate anger.
Workplace bullying is distinguished from ordinary workplace conflict primarily by:
Answer: Its repetitive, targeted nature intended to harm or intimidate a specific individual
Workplace bullying involves persistent, systematic behavior directed at a specific target, unlike ordinary conflict which is typically situational and mutual.
During a workplace anger management intake, a client discloses that they have made threatening comments toward a specific coworker. The CSAM specialist's primary duty is to:
Answer: Assess the credibility and imminence of the threat and follow duty-to-warn protocols if warranted
Duty-to-warn (Tarasoff) obligations require the clinician to assess whether threats are credible and imminent, then take protective action such as warning the identifiable victim if threshold is met.