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Communication & Assertiveness Skills Flashcards

7 cards from real CSAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Assertiveness Skills flashcards as text

  1. Which of the following is the BEST example of an 'I' statement used during anger management?

    Answer: 'I feel dismissed when meetings end before I've spoken.'

    A true 'I' statement links a specific behavior to a specific feeling without attributing intent or blame to the other person.

  2. The communication skill of 'negative inquiry' is used primarily to:

    Answer: Prompt more specific feedback from a critic to clarify the complaint

    Negative inquiry prompts the critic to be more specific ('What exactly bothers you about that?'), which can reveal valid feedback or dissolve vague attacks.

  3. A client's spouse frequently makes contemptuous remarks during arguments. The therapist should first teach the client to:

    Answer: Recognize contempt as a signal to call a time-out and revisit later

    Contempt is a high-arousal cue; taking a time-out prevents further escalation and models the regulation skills being taught.

  4. Which of the following demonstrates the concept of 'workable compromise' in assertive communication?

    Answer: Both parties explore options that partially meet each person's core need

    Workable compromise seeks solutions that honor each party's core interests rather than demanding equal sacrifice or total capitulation.

  5. Proxemics, as it relates to anger communication, refers to:

    Answer: The use of physical space and distance to signal intent during conflict

    Proxemics is the study of personal space; in conflict, invading someone's space communicates aggression while maintaining distance can de-escalate.

  6. A CSAM specialist notices a client consistently uses 'should' and 'must' language when describing others' behavior. This language pattern is MOST associated with:

    Answer: Demandingness schemas that fuel anger

    Demandingness ('People must…', 'They should…') is an irrational belief pattern identified by REBT as a major driver of anger and frustration.

  7. When teaching assertiveness, role-play rehearsal is used primarily because:

    Answer: Practicing in a safe environment builds neural pathways for new communication habits

    Behavioral rehearsal in a low-stakes setting strengthens new response patterns and builds confidence before real-world application.