CSA Configuration Management Database (CMDB)

Question 1

What does CMDB stand for in ServiceNow?

Accepted Answer

Configuration Management Database

Answer

Content Management Data Base

Answer

Change Management Database

Answer

Configuration Management Data Bridge

Question 2

In ServiceNow, what is the base table from which all Configuration Item (CI) classes extend?

Accepted Answer

cmdb_ci

Answer

task

Answer

sys_metadata

Answer

cmdb_model

Question 3

Which of the following best describes a Configuration Item (CI)?

Accepted Answer

Any component that needs to be managed in order to deliver an IT service

Answer

A document that tracks all changes made to the IT environment

Answer

A workflow that automates IT service management processes

Answer

A report that displays system performance metrics

Question 4

What is the primary purpose of ServiceNow Discovery in relation to the CMDB?

Accepted Answer

To automatically identify and populate CI data from the network into the CMDB

Answer

To manually create CI records based on administrator input

Answer

To delete outdated CI records from the CMDB

Answer

To generate health reports on existing CMDB data

Question 5

Which relationship type in ServiceNow CMDB indicates that one CI depends on another CI to function?

Accepted Answer

Depends on::Used by

Answer

Contains::Contained by

Answer

Runs on::Hosts

Answer

Connects to::Connected from

Question 6

What is the Operational Status field on a CI record used for?

Accepted Answer

To indicate the current operational state of the CI, such as Operational or Retired

Answer

To track the number of open incidents associated with the CI

Answer

To define the team that owns the CI

Answer

To record the purchase or installation date of the CI

Question 7

In ServiceNow, what is the purpose of CI classes?

Accepted Answer

To categorize CIs into logical groupings with shared attributes and relationship types

Answer

To restrict access to CI records based on user roles

Answer

To define the approval workflows associated with CI changes

Answer

To calculate the financial cost of managing each CI type