System Installation and Configuration Flashcards

What is the recommended approach for promoting a configuration from a development instance to production in ServiceNow?

Answer: Use Update Sets to capture and move changes between instances

Update Sets record configuration changes and can be exported and imported across instances to promote changes safely.

When an Update Set is in 'Loaded' state, what is the next step to apply its changes?

Answer: Preview the Update Set and resolve any conflicts before committing

Previewing checks for conflicts or missing records before committing, which applies the changes to the target instance.

Which system property controls whether debug logging is enabled for ServiceNow node startup?

Answer: glide.log.level

The glide.log.level property sets the verbosity of system logging, including startup diagnostic output.

What is the function of the 'Activate Plugin' feature in ServiceNow administration?

Answer: It enables optional ServiceNow features and applications that are not active by default

Plugin activation enables built-in ServiceNow capabilities (such as ITSM modules) that are packaged but inactive by default.

In ServiceNow, which role is required to modify system properties in the System Properties module?

Answer: admin

Only users with the admin role have access to modify global system properties that affect instance-wide behavior.

What is the purpose of the 'Node list' in a ServiceNow clustered deployment?

Answer: It displays all active application nodes and their current status

The Node list (System Diagnostics > Node list) shows all cluster nodes, their health, and load distribution metrics.

Which ServiceNow feature automatically redirects users to a maintenance page when a scheduled downtime window is active?

Answer: Maintenance Mode

Maintenance Mode halts normal operation and displays a configurable maintenance message to all non-admin users.