Testing Flashcards

A CRM testing team uses a test management tool to link test cases to specific user story requirements. This practice is called:

Answer: Requirements traceability

Requirements traceability maps each test case to a business requirement to ensure full coverage and accountability.

Which testing technique examines CRM source code logic and internal paths to craft test cases?

Answer: White-box testing

White-box testing uses knowledge of the internal code structure to design tests that exercise specific code paths.

During UAT for a CRM upgrade, end-users report the system is 'hard to use' even though all functional tests passed. This points to a gap in:

Answer: Usability testing

Usability testing evaluates whether real users can interact with the system effectively, which functional tests do not cover.

A CRM test plan should NOT include:

Answer: Actual bug fixes

A test plan is a planning document; actual bug fixes belong in the development workflow, not the test plan itself.

A tester discovers that 80% of CRM bugs are found in 20% of the modules. This observation is known as the:

Answer: Defect clustering principle

The defect clustering principle states that most defects tend to be concentrated in a small number of modules or features.

When automating CRM tests, which scenario is LEAST suitable for automation?

Answer: Exploratory testing for a new UI feature

Exploratory testing relies on human intuition and creativity to uncover unexpected issues, making it poorly suited for automation.

Which metric measures the percentage of CRM code executed by the test suite?

Answer: Code coverage

Code coverage measures what proportion of the application's code is exercised by automated tests, indicating test suite thoroughness.