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Software Trivia Flashcards

6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Software Trivia flashcards as text

  1. Which company invented the term 'Customer Relationship Management' (CRM) in the early 1990s?

    Answer: Siebel Systems

    Siebel Systems, founded by Tom Siebel in 1993, is widely credited with popularizing the CRM term and category.

  2. What was Salesforce's revolutionary business model innovation when it launched in 1999?

    Answer: Delivering CRM software over the internet as a subscription (SaaS)

    Salesforce pioneered delivering enterprise software as a web-based subscription service (SaaS), disrupting the traditional packaged software model.

  3. What does 'API' stand for, and why is it important for CRM systems?

    Answer: Application Programming Interface — enables integration with other software

    API (Application Programming Interface) enables CRM systems to connect and exchange data with other applications.

  4. Which CRM platform was originally built by a startup founded in a San Francisco apartment in 1999?

    Answer: Salesforce

    Salesforce was founded in 1999 by Marc Benioff and Parker Harris in a one-bedroom apartment in San Francisco.

  5. What year was HubSpot founded, and by whom?

    Answer: 2006, by Brian Halligan and Dharmesh Shah

    HubSpot was founded in 2006 by Brian Halligan and Dharmesh Shah, both MIT graduates who met while pursuing degrees.

  6. What is 'Salesforce AppExchange'?

    Answer: A marketplace for third-party apps and integrations that extend Salesforce functionality

    AppExchange is Salesforce's marketplace for pre-built applications and integrations built by Salesforce and third-party developers.