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Salesforce CRM Flashcards

6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Salesforce CRM flashcards as text

  1. What does 'SOQL' stand for in Salesforce?

    Answer: Salesforce Object Query Language

    SOQL stands for Salesforce Object Query Language, used to query Salesforce data similar to SQL.

  2. Which Salesforce cloud product focuses on customer service and support case management?

    Answer: Service Cloud

    Salesforce Service Cloud is designed for customer service teams to manage support cases, knowledge bases, and omnichannel communications.

  3. What is the purpose of a 'Record Type' in Salesforce?

    Answer: To define different page layouts and picklist values for the same object

    Record Types in Salesforce allow admins to offer different business processes, picklist values, and page layouts to different users for the same object.

  4. What is Salesforce AppExchange?

    Answer: A marketplace for third-party apps and integrations for Salesforce

    AppExchange is Salesforce's online marketplace where users can find, try, and install third-party apps and components that extend Salesforce functionality.

  5. In Salesforce, what does a 'Profile' control?

    Answer: Object permissions, field-level security, and app access for users

    Salesforce Profiles define what users can see and do, including object permissions, field-level security, and which apps they can access.

  6. What is the 'Chatter' feature in Salesforce used for?

    Answer: Internal social collaboration and communication between users

    Salesforce Chatter is an internal social networking tool that allows team members to collaborate, share updates, and communicate on records.