Microsoft Dynamics 365 Flashcards
6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Microsoft Dynamics 365 flashcards as text
What is Microsoft Dynamics 365?
Answer: A cloud-based suite of business applications combining CRM and ERP capabilities
Microsoft Dynamics 365 is a cloud-based suite combining CRM sales/service/marketing apps with ERP finance/operations apps.
Which Microsoft product did Dynamics 365 Sales evolve from?
Answer: Microsoft Dynamics CRM
Dynamics 365 Sales is the evolution of Microsoft Dynamics CRM, which was first released in 2003.
What is a 'Business Unit' in Microsoft Dynamics 365?
Answer: An organizational hierarchy unit used to control data access and security
Business Units in Dynamics 365 define the organizational structure used for security, data access control, and ownership hierarchies.
What is the 'Unified Interface' in Microsoft Dynamics 365?
Answer: A responsive web design framework providing consistent experience across devices
The Unified Interface is a responsive design framework ensuring Dynamics 365 apps work consistently across desktops, tablets, and phones.
What is 'Power Automate' in relation to Microsoft Dynamics 365?
Answer: Microsoft's workflow automation platform that connects Dynamics 365 with other apps
Power Automate (formerly Microsoft Flow) is Microsoft's workflow automation platform used to automate business processes across Dynamics 365 and hundreds of other apps.
What is the purpose of 'Dataverse' (formerly Common Data Service) in Microsoft Dynamics 365?
Answer: A secure, scalable data storage and management service underlying all Dynamics 365 apps
Dataverse is the underlying data platform for all Dynamics 365 apps, providing a standardized, secure database with built-in business logic.