Business Continuity and Crisis Management Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Continuity and Crisis Management flashcards as text
What is the primary purpose of a Business Continuity Plan (BCP)?
Answer: To ensure critical business functions continue during and after a disruption
A BCP is designed to maintain critical business operations during and after a disruption, minimizing downtime and financial impact.
In a Business Impact Analysis (BIA), what is the primary output that drives recovery strategy decisions?
Answer: The identification of critical functions and their maximum tolerable downtime
The BIA identifies which business functions are critical and how long they can be interrupted before causing unacceptable harm, which drives recovery priorities.
What does Recovery Point Objective (RPO) define in business continuity planning?
Answer: The maximum acceptable amount of data loss measured in time
RPO defines the maximum tolerable period of data loss measured in time, determining how frequently backups must occur.
Which of the following best describes a 'hot site' in business continuity terminology?
Answer: A fully equipped backup facility that can be operational within hours
A hot site is a fully configured backup facility with hardware, software, and data replication that can assume operations within hours of a primary site failure.
Which international standard provides comprehensive guidance on Business Continuity Management Systems?
Answer: ISO 22301
ISO 22301 is the international standard specifically for Business Continuity Management Systems, specifying requirements for planning, establishing, implementing, and improving BCM.
What is the primary purpose of a tabletop exercise in crisis management?
Answer: To simulate a crisis scenario through facilitated discussion without real system disruption
A tabletop exercise is a discussion-based simulation where key personnel walk through a crisis scenario to identify gaps in plans without disrupting actual operations.
During a crisis, who is typically responsible for activating the Business Continuity Plan?
Answer: A designated Crisis Management Team or senior executive with authority
BCP activation authority is assigned to a designated Crisis Management Team or senior executive to ensure a coordinated and authorized response.