Operations & Staff Management Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Operations & Staff Management flashcards as text
A manager observes that a long-tenured employee is training new hires using shortcuts that violate company standards. What is the best response?
Answer: Privately coach the employee, correct the training immediately, and retrain affected new hires
Addressing the issue privately preserves the employee's dignity while immediately stopping the spread of incorrect procedures to new staff.
Which operational document serves as the primary reference for controlling recipe costs and maintaining dish consistency?
Answer: Standardized recipe card with costed ingredients
A costed standardized recipe card specifies exact ingredients, quantities, and procedures, linking consistency directly to food cost control.
A restaurant's sales mix report shows that a high-margin menu item is rarely ordered. What is the most appropriate action?
Answer: Reposition and promote the item through server upselling and menu design techniques
Menu engineering principles suggest repositioning underperforming high-margin items through placement, description, or server recommendation before removal.
Under which circumstance is it legally permissible for a manager to deduct wages from an employee's paycheck?
Answer: When required by law or with valid written employee authorization for permissible deductions
The FLSA prohibits wage deductions that bring pay below minimum wage unless legally mandated (e.g., taxes) or covered by signed employee authorization for permissible items.
A banquet event for 200 guests requires 8 servers. The function starts at 7 PM and setup begins at 4 PM. What is the MINIMUM total labor hours to budget for service staff?
Answer: 64 hours
8 servers × (3 hours setup + 5 hours service = 8 hours each) = 64 total labor hours to cover setup through end of event.
Which approach to conflict resolution between two employees is most consistent with effective restaurant management?
Answer: Listen to each party separately, identify the root cause, and mediate a solution focused on workplace standards
Structured mediation that addresses root causes prevents recurrence and maintains a professional work environment without bias toward seniority.
A manager reviews last week's labor percentage and finds it was 38% against a 30% target. Which data point is essential to diagnose the variance correctly?
Answer: Actual sales versus forecasted sales for that week
Labor percentage is calculated against sales, so a sales shortfall—not necessarily overstaffing—can cause the percentage to spike even with normal hours.