Tenant Relations & Leasing Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Tenant Relations & Leasing flashcards as text
A tenant disputes a $400 charge deducted from their security deposit for carpet cleaning. What should the property manager provide to defend the charge?
Answer: Itemized written statement with receipts or invoices supporting the deduction
Most states require landlords to provide an itemized written statement with supporting documentation (receipts/invoices) for any security deposit deductions.
What is the difference between a lease modification and a lease addendum?
Answer: A modification replaces the entire lease; an addendum adds terms to an existing lease
A lease modification changes existing terms within the lease, while an addendum is a separate document that adds new terms or provisions to the existing lease without replacing it.
A tenant in a federally subsidized housing unit requests a reasonable accommodation for a disability. Who bears the cost of this accommodation?
Answer: The landlord generally bears the cost for federally assisted housing accommodations
In federally assisted housing, the landlord typically bears the cost of reasonable accommodations, unlike in private housing where the tenant often pays.
A property manager discovers a tenant has an unauthorized pet despite a no-pet policy. What is the MOST appropriate first step?
Answer: Issue a written notice to cure or quit within the timeframe specified by law
The proper first step is to issue a written notice to cure (remedy the violation) or quit within the legally required timeframe, following proper notice procedures.
When screening applicants, which of the following screening criteria is permissible under fair housing law?
Answer: Applying uniform income-to-rent ratio requirements to all applicants
Uniform income-to-rent ratio requirements applied consistently to all applicants are a permissible, non-discriminatory screening criterion.
What is 'holdover tenancy'?
Answer: When a tenant remains in the property after the lease expires without a new agreement
A holdover tenancy occurs when a tenant continues to occupy the unit after the lease expires without executing a new lease, creating a tenancy at sufferance.
Which of the following best describes the concept of 'quiet enjoyment' in a residential lease?
Answer: The landlord's obligation not to interfere with the tenant's peaceful use of the property
Quiet enjoyment is an implied or express covenant guaranteeing the tenant's right to use and occupy the rental without interference from the landlord.