Practice Test Geeks(CRM) Certified Residential Manager Practice Test
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Tenant Relations & Leasing Flashcards

7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Tenant Relations & Leasing flashcards as text

  1. A current tenant requests permission to sublet their unit for three months while they travel. What should the property manager do first?

    Answer: Review the lease agreement for subletting provisions

    The property manager should first review the lease to determine if subletting is permitted, prohibited, or requires written consent before responding.

  2. What does the term 'gross lease' mean in residential property management?

    Answer: The landlord pays most or all operating expenses included in a flat rent

    In a gross lease, the landlord pays most or all property operating expenses (taxes, insurance, maintenance) and charges the tenant a single flat rent amount.

  3. A tenant's lease is expiring and they have not responded to renewal notices. What is the best practice for a property manager?

    Answer: Send a final written notice with a clear deadline for response and intention to re-market

    Best practice is to send a final written notice with a firm response deadline, documenting all communication while protecting the property owner's financial interest.

  4. Under the Fair Housing Act, which of the following is NOT a federally protected class?

    Answer: Source of income

    Source of income (e.g., housing vouchers) is not a federally protected class under the Fair Housing Act, though many states and localities have added this protection.

  5. What is the purpose of a concession in residential leasing?

    Answer: To provide an incentive such as free rent or reduced deposit to attract tenants

    A leasing concession is an incentive offered to prospective tenants, such as one month free rent or a waived fee, to fill vacancies faster or compete with other properties.

  6. A tenant is consistently late paying rent but always pays within the grace period. Can the property manager charge a late fee?

    Answer: No, if payment is received within the contractual grace period, no late fee applies

    If rent is paid within the grace period specified in the lease or by state law, late fees cannot legally be charged since payment is considered timely.

  7. Which document establishes the mutual rights and obligations between a landlord and tenant at the start of a tenancy?

    Answer: Lease or rental agreement

    The lease or rental agreement is the binding contract that defines the terms, rights, and obligations of both landlord and tenant for the duration of the tenancy.