Risk Management & Safety Practices Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Safety Practices flashcards as text
A resident slips on ice in the parking lot and sustains an injury. Which document should the property manager complete FIRST?
Answer: Complete an incident report within 24 hours
An incident report should be completed promptly (within 24 hours) to document facts while memories are fresh and protect the property legally.
Which type of insurance covers a property management company for claims arising from errors or omissions in its professional services?
Answer: Professional liability (E&O) insurance
Professional liability (Errors & Omissions) insurance protects property managers against claims that their professional advice or services caused harm.
A resident reports visible mold in their bathroom. What is the property manager's FIRST step?
Answer: Inspect the area and document findings before taking action
Inspecting and documenting the extent of the mold problem is the first step before determining the appropriate remediation response.
Under the ADA, what is the maximum slope for an accessible ramp in a residential property?
Answer: 1:12
ADA guidelines require a maximum slope of 1:12 (one inch of rise for every twelve inches of run) for accessible ramps.
A property manager learns that a registered sex offender has moved into the community. What is the most appropriate action?
Answer: Consult legal counsel before taking any action
The manager should consult legal counsel because landlord obligations and restrictions on sex offender notification vary significantly by state law.
Which practice BEST reduces slip-and-fall liability in common areas during winter months?
Answer: Implementing a written snow and ice removal policy with documented service logs
A written policy with documented service logs demonstrates due diligence and provides evidence of proactive hazard management in liability claims.
What is the primary purpose of a property's emergency operations plan (EOP)?
Answer: To outline procedures for protecting lives and property during emergencies
An EOP provides structured procedures to protect residents, staff, and property during various emergency scenarios.