Project Management Fundamentals Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Management Fundamentals flashcards as text
In a records management project, 'gold plating' refers to:
Answer: Adding features or quality beyond what is required in the scope
Gold plating occurs when the team adds extras not requested by stakeholders, which wastes resources and may not align with project objectives.
Which communication model element describes interference that distorts a project message between sender and receiver?
Answer: Noise
Noise is any interference — technical, language, or cultural — that distorts or disrupts the intended project communication.
A records manager leading a digitization project wants to identify all tasks that can be delayed without affecting the project end date. She should analyze:
Answer: Float (slack) for non-critical activities
Float (or slack) is the amount of time a non-critical task can be delayed without impacting the project's planned finish date.
Which type of project organizational structure gives the project manager the MOST authority over team members?
Answer: Projectized
In a projectized structure, team members report directly to the project manager, who has full authority over resources and decisions.
During the planning phase of a records retention schedule overhaul, the project manager develops a document that describes how changes will be identified, evaluated, and approved. This is called the:
Answer: Change management plan
The change management plan defines the process for submitting, reviewing, approving, and implementing changes to the project baseline.
A records management project manager is calculating Estimate to Complete (ETC) using the formula ETC = BAC − EV. What assumption does this calculation make?
Answer: Future work will be performed at the budgeted rate
ETC = BAC − EV assumes remaining work will be accomplished at the originally planned (budgeted) rate, ignoring past performance variances.
Which project management concept requires that a records management project's scope, schedule, and cost baselines be formally approved before execution begins?
Answer: Project management plan approval
The project management plan, including all subsidiary baselines, must be formally approved by authorized stakeholders before project execution starts.