CRM Technology & Information Systems Flashcards
6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CRM Technology & Information Systems flashcards as text
What is digital preservation in records management primarily concerned with?
Answer: Ensuring electronic records remain accessible and authentic over long periods despite technological change
Digital preservation ensures electronic records remain accessible, authentic, and usable over long periods despite hardware and software obsolescence and technological change.
Which file format is generally recommended for long-term digital preservation of text documents?
Answer: PDF/A (Archival PDF)
PDF/A is an ISO-standardized version of PDF specifically designed for long-term archiving because it is self-contained and does not rely on external resources.
What is 'emulation' as a digital preservation strategy?
Answer: Mimicking obsolete hardware or software environments to run legacy files on modern systems
Emulation is a preservation strategy that mimics obsolete hardware or software environments on modern systems, allowing legacy files to be accessed without format conversion.
In electronic records management, what is a 'checksum' used for?
Answer: Verifying the integrity of a digital file by detecting any changes or corruption
A checksum is a mathematical value calculated from a file's contents that is used to verify the file's integrity by detecting any unauthorized changes or data corruption.
What does 'chain of custody' mean in the context of electronic records?
Answer: The documented, unbroken sequence of control over records from creation to current possession
Chain of custody documents the unbroken sequence of possession and control over records, which is essential for proving records' authenticity and admissibility in legal proceedings.
What is the purpose of a records management system's retention schedule integration?
Answer: To automatically apply defined retention rules and trigger disposition actions when records reach their scheduled dates
Integration of retention schedules allows the system to automatically apply retention rules and trigger disposition actions—such as review or deletion—when records reach their scheduled dates.