CRM Disaster Recovery & Business Continuity Flashcards
6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CRM Disaster Recovery & Business Continuity flashcards as text
When classifying vital records, which of the following would typically be classified as 'Class 1 - Vital'?
Answer: Incorporation documents, financial account records, and personnel records needed to resume operations
Incorporation documents, financial account records, and personnel records needed to resume operations are classified as Class 1 - Vital because they are irreplaceable and essential.
What is the recommended frequency for testing a records disaster recovery plan?
Answer: At least annually, and after any significant change to systems or facilities
Disaster recovery plans should be tested at least annually and after any significant change to ensure they remain effective and all staff know their roles.
What does 'electronic vaulting' provide as a disaster recovery technique for records?
Answer: Automatic, continuous or frequent backup of electronic records to a remote site
Electronic vaulting automatically backs up electronic records to a remote site continuously or frequently, providing near-real-time recovery capability.
Which factor MOST determines how frequently vital records backups should be performed?
Answer: The volume of records created daily and the organization's acceptable data loss tolerance (RPO)
Backup frequency is primarily determined by the volume of records created and the organization's RPO — its acceptable tolerance for data loss measured in time.
After a disaster, what is the FIRST step a records manager should take?
Answer: Assess the scope of records damage and loss before initiating recovery procedures
The first step is to assess the scope of damage and loss, as this assessment drives all subsequent recovery decisions and priorities.
What role does a 'hot site' play in records disaster recovery?
Answer: A fully equipped alternate facility where operations and records access can be restored almost immediately after a disaster
A hot site is a fully equipped alternate facility where operations and records access can be restored almost immediately, minimizing downtime after a disaster.