CRCT - Certified Revenue Control Technician Fraud and Loss Prevention Questions and Answers

Question 1

An accounts receivable clerk steals a cash payment from Customer A.
To hide the theft, they apply a subsequent payment from Customer B to Customer A's account, and then a payment from Customer C to Customer B's account.
This fraudulent activity is known as:

Accepted Answer

Lapping

Answer

Skimming

Answer

Kiting

Answer

Embezzlement

Question 2

A cashier and their shift supervisor conspire to process fraudulent refunds for non-existent customer returns. The cashier initiates the refund, the supervisor provides the required authorization override, and they split the stolen cash. This type of fraud is particularly difficult to prevent with standard controls because it involves:

Accepted Answer

Collusion

Answer

Poor physical security

Answer

A lack of system audit trails

Answer

Insufficient cash handling training

Question 3

A revenue control technician regularly reviews a 'Manual Gate Vends Report' from a parking facility's PARCS. What is the primary purpose of this activity in a loss prevention program?

Accepted Answer

To detect patterns that may indicate fraudulent activity

Answer

To verify that the system clock is accurate

Answer

To ensure all gate arms are functioning mechanically

Answer

To check if cashiers are logged into the correct lanes

Question 4

Which of the following best describes how maintaining a strict inventory control system for serialized, pre-numbered event tickets contributes to fraud prevention?

Accepted Answer

It creates an audit trail that forces accountability for every ticket, making it difficult to generate revenue without a record.

Answer

It ensures that tickets are distributed fairly among all sales channels.

Answer

It helps predict future event demand and optimize staffing levels.

Answer

It tracks the aging of accounts receivable more accurately.

Question 5

While analyzing transaction data from a parking facility, a technician notes that one specific cashier has a significantly higher rate of 'lost ticket' transactions compared to all other cashiers. This pattern is a potential red flag for which type of fraud scheme?

Accepted Answer

The cashier is charging customers the actual (lower) fee, processing it as a 'lost ticket' at the max daily rate, and pocketing the difference.

Answer

The cashier is swapping high-value tickets for low-value ones.

Answer

A customer is repeatedly using a stolen credit card.

Answer

The PARCS server is malfunctioning and miscalculating fees for that lane.

Question 6

What is the primary role of an anonymous whistleblower hotline in a corporate fraud prevention framework?

Accepted Answer

To allow employees to report suspected wrongdoing without fear of retaliation.

Answer

To provide a channel for customers to file service quality complaints.

Answer

To conduct employee performance reviews and gather anonymous feedback.

Answer

To report technical system failures to the IT department.