CRCT - Certified Revenue Control Technician Cash Handling Procedures Questions and Answers

Question 1

A revenue control technician is balancing a cash drawer at the end of their shift.
The point-of-sale (POS) system report shows total cash sales of $1,575.
The starting float was $200.
The actual cash counted in the drawer is $1,785.
What is the correct procedure to follow?

Accepted Answer

Recount the cash, re-check the POS report, and if the discrepancy persists, document and report the $10 overage.

Answer

Record the $10 overage in the daily reconciliation log and inform the supervisor.

Answer

Remove the $10 overage and keep it separate until the end of the week.

Answer

Assume a customer was short-changed and place the extra $10 in the tip jar.

Question 2

Which of the following is the PRIMARY reason for assigning a single employee to each cash drawer per shift?

Accepted Answer

To establish clear accountability and simplify discrepancy resolution.

Answer

To increase the speed of customer transactions.

Answer

To reduce the amount of cash kept in the register at any given time.

Answer

To make the end-of-day balancing process easier for the manager.

Question 3

In cash handling terminology, what does the term 'float' refer to?

Accepted Answer

A fixed amount of cash placed in a register at the start of a shift for making change.

Answer

The total amount of cash sales during a specific period.

Answer

The money used for non-cash transactions like credit card payments.

Answer

The excess cash removed from the register during the day for safekeeping.

Question 4

When an armored car service arrives to pick up a scheduled cash deposit, what is a critical step the revenue control technician must perform?

Accepted Answer

Verify the credentials of the armored car personnel and obtain a signed receipt for the transfer of custody.

Answer

Hand over the deposit bags immediately to save time.

Answer

Ask the armored car personnel to count the cash on-site before sealing the bags.

Answer

Provide a verbal confirmation of the deposit amount to the driver.

Question 5

A customer pays with a $50 bill that feels slightly unusual. Which of the following is a recommended manual technique for verifying the bill's authenticity without specialized equipment?

Accepted Answer

Hold the bill up to a light to look for a watermark and a security thread.

Answer

Check for a repeating serial number, as all genuine bills are unique.

Answer

Compare the bill's color to another $50 bill; perfect matches indicate authenticity.

Answer

Ensure the paper is smooth and glossy to the touch.

Question 6

To minimize the risk of error and deter theft during the deposit preparation process, which internal control practice is most effective?

Accepted Answer

Requiring two individuals to be present, with one counting the cash and the other verifying the count.

Answer

Having the same person who ran the register prepare the deposit.

Answer

Counting the cash in a public area to ensure transparency.

Answer

Preparing deposits only once per week to streamline the process.