Process Analysis & Improvement Techniques Flashcards
7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Process Analysis & Improvement Techniques flashcards as text
A team is piloting a process change on a small scale before full deployment. This approach aligns with which phase of the PDCA cycle?
Answer: Do
The 'Do' phase of PDCA involves implementing the change on a small or trial scale to gather data before broader deployment.
Which lean concept describes producing only what is needed, when it is needed, and in the amount needed?
Answer: Just-in-Time (JIT)
Just-in-Time (JIT) is the lean principle of producing the right item in the right quantity at the right time, eliminating overproduction waste.
During process improvement, 'piloting' a solution before full rollout is important primarily because it:
Answer: Allows testing of the solution with lower risk before committing fully
Piloting reduces risk by testing the solution in a limited environment, allowing adjustments before organization-wide implementation.
A team using FMEA assigns a Risk Priority Number (RPN) by multiplying three factors. Which three factors are used?
Answer: Severity, Occurrence, Detection
RPN = Severity × Occurrence × Detection; higher RPN scores indicate failure modes requiring priority attention.
In process improvement, 'standardization' following a successful change is critical because it:
Answer: Locks in gains and prevents regression to old methods
Standardizing the improved process documents the new method and holds the gains, preventing teams from reverting to previous practices.
A quality team discovers that a chronic defect has multiple contributing causes across different process steps. The most appropriate tool to organize these causes by category is:
Answer: Cause-and-effect (Ishikawa) diagram
An Ishikawa (fishbone) diagram organizes potential causes into categories (e.g., Machine, Method, Material, Man, Environment, Measurement), aiding root cause analysis.
Which statement best describes the relationship between process inputs and process outputs in the SIPOC model?
Answer: Inputs are transformed by the process steps to produce outputs for customers
In SIPOC, the process steps act on inputs provided by suppliers to produce outputs that are delivered to customers.