Knowledge Management Flashcards
7 cards from real CPTD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Knowledge Management flashcards as text
When evaluating the effectiveness of a knowledge management initiative, which metric is MOST directly aligned with its purpose?
Answer: Rate at which employees locate and apply needed knowledge to solve problems
The core purpose of knowledge management is to help employees find and use knowledge effectively, so measuring retrieval and application rates directly reflects KM success.
A talent development professional notices that experienced employees share informal tips and workarounds that are not documented anywhere. To leverage this, the BEST approach is to:
Answer: Capture and formalize these informal practices through storytelling, wikis, or CoPs
Informal knowledge often reflects real-world adaptations that improve performance; capturing it through structured channels adds organizational value without suppressing it.
Which technology tool is MOST commonly used in organizations to support peer-to-peer knowledge sharing at scale?
Answer: Enterprise social networks and collaboration platforms
Enterprise social networks (e.g., Microsoft Teams, Yammer, Slack) enable employees to share knowledge, ask questions, and collaborate across the organization in real time.
The 70-20-10 learning model, when applied to knowledge management, suggests that MOST workplace knowledge is acquired through:
Answer: On-the-job experience and stretch assignments
The 70-20-10 model holds that approximately 70% of learning occurs through on-the-job experience, underscoring the importance of work itself as the primary knowledge source.
A talent development team is implementing a 'knowledge transfer plan' for a critical role. Which element is MOST essential to include?
Answer: Identified key knowledge areas, transfer methods, timeline, and success criteria
An effective knowledge transfer plan must define what knowledge exists, how it will be transferred, when, and how success will be measured to ensure continuity.
In knowledge management, 'knowledge mapping' is BEST described as:
Answer: Identifying and visualizing where critical knowledge exists within an organization
Knowledge mapping produces a visual or structured representation of where expertise and information reside in an organization, helping leaders identify gaps and connections.
Which of the following BEST illustrates the 'combination' stage of Nonaka and Takeuchi's SECI knowledge creation model?
Answer: Multiple documented reports are synthesized into a new organizational best-practice guide
Combination involves converting existing explicit knowledge into new explicit knowledge by synthesizing, categorizing, or reconfiguring documented information into a new form.