Training Needs Analysis & Assessment Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training Needs Analysis & Assessment flashcards as text
The Critical Incident Technique (CIT) in TNA involves:
Answer: Collecting specific examples of effective and ineffective job behaviors from performers and supervisors
CIT gathers concrete behavioral examples that distinguish high from low performance, directly informing training content.
A training manager wants to confirm that identified needs align with the company's five-year strategic plan. At which TNA level is this check performed?
Answer: Organizational analysis
Organizational analysis examines how training needs connect to the company's mission, goals, and strategic direction.
When employees already possess the required knowledge but performance is still low, a CPT should first investigate:
Answer: Environmental factors such as tools, incentives, or feedback systems
Gilbert's Behavior Engineering Model shows that non-training factors like inadequate tools or feedback often account for performance gaps when knowledge is sufficient.
A DACUM (Developing A Curriculum) workshop is best used in TNA to:
Answer: Define the duties and tasks of a specific occupation using expert workers as a panel
DACUM engages expert workers to collaboratively map the full range of duties and tasks for a job, forming the basis for curriculum design.
In person analysis, a trainer compares an employee's current skill level to the required standard. What is the technical term for the gap identified?
Answer: Performance discrepancy
A performance discrepancy is the measurable difference between current and required performance that training may help close.
Which of the following best describes a 'training needs analysis' versus a 'performance needs analysis'?
Answer: TNA assumes training is the solution; performance needs analysis first determines if training is the right solution
A performance needs analysis is broader, examining all causes of a gap before defaulting to training, while TNA presupposes that training will be part of the solution.
A CPT conducting focus groups for TNA should ensure the group composition:
Answer: Represents a cross-section of roles and experience levels for diverse perspectives
Diverse composition captures a wider range of perspectives on training needs, improving the validity of findings.