Quality Control & Process Improvement Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A tutor wants to compare a student's growth to a predetermined performance standard rather than to other students. This approach is called:
Answer: Criterion-referenced evaluation
Criterion-referenced evaluation measures performance against a fixed standard or learning objective, not relative to a peer group.
Which scenario represents a tutoring process running 'out of control' in quality management terms?
Answer: A student's scores drop unpredictably from 90 to 50 to 85 to 40 with no identifiable cause
Unpredictable, large swings without assignable cause indicate an unstable process that requires investigation to identify systemic issues.
A tutor conducts a brief self-assessment after each session, rating their own clarity of explanation and pacing. This habit most directly supports:
Answer: Reflective practice as a quality improvement mechanism
Post-session self-assessment is a reflective practice that enables tutors to identify and correct their own instructional weaknesses over time.
Which of the following is an example of a leading indicator in a tutoring quality system?
Answer: The number of practice problems completed correctly during sessions
Leading indicators, like in-session practice accuracy, predict future outcomes and allow course corrections before the final result is determined.
A tutoring center uses error log sheets where tutors record each mistake type a student makes per session. Over time, this database is MOST useful for:
Answer: Identifying recurring error patterns to target instruction systematically
Aggregated error logs reveal patterns that guide targeted, data-driven instruction rather than generic review.
A tutor's student earns a 95% on a chapter test after using a new study guide format. The tutor decides to use this format for all future chapters. This decision reflects which quality principle?
Answer: Standardization of a best practice
Adopting a proven, effective method as the new standard process is the principle of standardizing best practices to ensure consistent quality.
When a student plateaus despite sustained effort and consistent tutoring, the BEST quality improvement action is:
Answer: Conduct a structured review of all instructional methods used and seek alternative approaches
A persistent plateau signals that current methods are insufficient, requiring a systematic review and redesign of the instructional approach.