Communication & Client Relations Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Client Relations flashcards as text
A client requests a refund after three sessions, claiming no progress was made. The professional response is to:
Answer: Review documented progress data with the client and discuss next steps collaboratively
Using objective progress records in a calm discussion demonstrates accountability and may resolve the dispute constructively.
Which element is most important to include in an initial intake meeting with a new client?
Answer: Assessment of the student's learning goals, strengths, and areas for growth
Understanding the student holistically at intake allows the tutor to create a targeted and effective plan.
When communicating session feedback to parents, a tutor should primarily focus on:
Answer: Specific observations, progress made, and actionable next steps
Specific, strengths-and-growth feedback gives parents actionable insight without discouraging the student.
A student confides a personal problem that is significantly affecting their schoolwork. The tutor should:
Answer: Listen supportively, then suggest the student speak with a school counselor if appropriate
Tutors provide a supportive ear but should refer students to trained counselors for personal or mental health concerns.
Nonverbal communication in tutoring sessions includes all of the following EXCEPT:
Answer: Written feedback on worksheets
Written feedback is a verbal (written) communication channel, not a nonverbal one.
A parent becomes angry during a feedback call. The most effective de-escalation technique is to:
Answer: Remain calm, acknowledge the parent's concerns, and offer a follow-up meeting
Staying calm and validating concerns reduces emotional escalation and keeps communication productive.
The primary purpose of setting clear expectations at the start of a tutoring relationship is to:
Answer: Prevent misunderstandings about goals, schedules, and progress metrics
Clear expectations align all parties on what success looks like and how it will be measured, reducing future conflict.