Practice Test Geeks(CPT) Certified Performance Technologist Practice Test
← All CPT Flashcard Decks

Technology & Digital Tools Flashcards

7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technology & Digital Tools flashcards as text

  1. A performance technologist is embedding a job aid into a CRM system so reps see it while entering customer data. This approach is BEST described as:

    Answer: Embedded performance support

    Embedding a job aid directly into a workflow tool is the defining characteristic of embedded (in-the-flow) performance support.

  2. When evaluating digital tools for a CPT intervention, which evaluation criterion is MOST aligned with Kirkpatrick Level 3?

    Answer: Data showing on-the-job behavior change tracked by the tool

    Kirkpatrick Level 3 (Behavior) requires evidence that skills are transferred and applied on the job, which behavioral tracking data from digital tools provides.

  3. Which technology infrastructure consideration is MOST critical before deploying a mobile performance support app to field technicians?

    Answer: Offline functionality for areas with limited connectivity

    Field technicians often work in low-connectivity environments, so offline capability ensures the app remains useful regardless of signal availability.

  4. A performance technologist wants to capture tacit knowledge from retiring experts and make it searchable. Which digital tool category is MOST suitable?

    Answer: Knowledge management system with video indexing

    Knowledge management systems with video indexing capture, store, and make expert knowledge searchable, preserving institutional knowledge at scale.

  5. In CPT, data analytics dashboards support the evaluation phase PRIMARILY by:

    Answer: Visualizing performance metrics to identify persistent gaps and intervention impact

    Dashboards aggregate and visualize performance data, enabling practitioners to quickly assess whether interventions are closing the targeted gaps.

  6. Which standard governs the interoperability of digital learning content and LMS platforms most broadly in the US corporate training context?

    Answer: SCORM (Sharable Content Object Reference Model)

    SCORM is the dominant interoperability standard that allows content created in one authoring tool to run and report data in any compliant LMS.

  7. A CPT practitioner uses microlearning videos of 2–3 minutes to address a specific skill gap. What technology delivery principle does this BEST reflect?

    Answer: Chunking content to match cognitive load and attention spans

    Short microlearning segments reduce cognitive overload by chunking information into focused bursts aligned with how working memory processes new content.