Quality Assurance & Improvement Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
In the DMAIC framework used in Six Sigma, which phase focuses specifically on identifying and validating the root causes of a quality problem?
Answer: Analyze
The Analyze phase uses statistical tools and techniques to determine which variables are actually causing the measured defects or performance gaps.
A Pareto chart is used in quality improvement primarily to:
Answer: Identify the vital few causes responsible for the majority of defects
Pareto charts apply the 80/20 principle, highlighting the small number of causes (vital few) that produce the majority of quality problems.
An organization wants to ensure its performance improvement processes consistently meet defined standards across all departments. Which system provides the most structured framework for this goal?
Answer: ISO 9001 Quality Management System
ISO 9001 provides a documented quality management system with standardized processes, auditing requirements, and continual improvement mandates.
A performance technologist discovers that employees know how to perform a task correctly but consistently choose not to. According to performance analysis, the MOST likely cause is:
Answer: Insufficient consequences or incentives
When performers have the skill but not the will, the root cause typically lies in the consequences system — positive outcomes for desired behavior are absent or negative ones are missing.
Which metric in performance improvement directly compares the monetary value of benefits to the total costs of an intervention, expressed as a percentage?
Answer: Return on investment (ROI)
ROI expresses net program benefits as a percentage of total program costs, making it the standard comparative metric in performance improvement evaluation.
Which quality assurance practice involves observing a process as it actually occurs to identify discrepancies between documented procedures and real-world execution?
Answer: Process audit
A process audit involves direct observation and verification to determine whether procedures are being followed as designed.
A CPT practitioner is designing an evaluation plan and wants to isolate the effect of a performance intervention from other factors that may have influenced results. Which technique is most appropriate?
Answer: Control group comparison
A control group that does not receive the intervention allows practitioners to attribute measured changes specifically to the intervention rather than external variables.