Professional Standards & Ethics Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Ethics flashcards as text
A CPT practitioner is hired to improve call center performance. During analysis, they discover the client is engaging in deceptive sales practices. What is the ethical obligation?
Answer: Report the finding to the client and decline to support unethical practices
CPT ethics require practitioners to raise ethical concerns with clients and refuse to support or enable unethical business practices.
The ISPI Code of Ethics requires CPT professionals to add value to their clients. Which action BEST demonstrates this principle?
Answer: Aligning solutions to measurable business outcomes and stakeholder needs
Adding value means linking performance interventions to measurable business outcomes that matter to stakeholders.
When a CPT practitioner disagrees with a client's chosen intervention, the professional standard requires:
Answer: Documenting concerns professionally and presenting data-driven alternatives
Professional standards require practitioners to voice concerns with evidence and offer alternatives while respecting the client's ultimate decision-making authority.
Confidentiality obligations under CPT professional standards apply to:
Answer: All proprietary information, performance data, and organizational details learned during the engagement
Confidentiality covers all sensitive organizational information encountered during an engagement, regardless of labeling.
A performance technologist is asked to evaluate a training program developed by their close friend. The most ethical course of action is to:
Answer: Disclose the relationship and recuse themselves or ensure objective evaluation protocols
Disclosure of conflicts of interest and maintaining objectivity are foundational to professional ethics in performance technology.
Which of the following BEST describes 'stewardship' as a CPT ethical principle?
Answer: Acting responsibly toward clients, society, and the profession as a whole
Stewardship means being responsible for the welfare of clients, the broader society, and the integrity of the performance improvement profession.
A CPT professional discovers mid-project that their initial analysis was flawed and the recommended intervention will not solve the root cause. Ethical standards require:
Answer: Notifying the client of the error and proposing a corrected approach
Professional integrity demands transparency about errors and proactive communication with the client to correct course.