Performance Improvement Strategies Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement Strategies flashcards as text
A CPT practitioner is using Kaufman's Organizational Elements Model (OEM). Which level focuses on societal and community impact beyond the organization?
Answer: Mega level
In Kaufman's OEM, the Mega level addresses societal value and impact, extending performance improvement goals beyond organizational boundaries.
When designing a performance improvement intervention, what does the principle of 'parsimony' suggest?
Answer: Select the simplest intervention that adequately addresses the root cause
Parsimony in HPT means choosing the least complex, most direct intervention that effectively closes the performance gap.
A CPT practitioner is assessing whether a performance improvement intervention should be implemented organization-wide or piloted first. What is the PRIMARY benefit of a pilot approach?
Answer: It allows testing and refinement before scaling, reducing risk
Piloting allows the practitioner to identify and correct problems in the intervention before committing resources to a full-scale implementation.
Which of the following best describes the role of 'feedback' in Gilbert's Behavior Engineering Model (BEM)?
Answer: Feedback is an environmental factor providing timely, accurate information about performance
In Gilbert's BEM, feedback is an environmental support — specifically, the information system that tells performers how well they are doing relative to expectations.
A performance technologist discovers that high turnover is causing a performance problem. Which intervention directly targets the root cause?
Answer: Conducting exit interviews and redesigning compensation and career pathways
High turnover is typically caused by compensation, career development, or engagement issues; directly addressing those root causes reduces turnover rather than managing its effects.
Which evaluation approach would a CPT practitioner use to assess whether a performance improvement initiative produced intended organizational results?
Answer: Summative evaluation focused on Level 4 (Results) outcomes
Summative Level 4 evaluation measures whether the intervention achieved desired business results, directly linking the initiative to organizational impact.
A performance technologist identifies that two departments have conflicting goals that prevent effective cross-functional collaboration. This is best classified as a:
Answer: Structural/organizational alignment problem
Conflicting departmental goals represent a structural misalignment problem that must be resolved at the organizational design or leadership level.