Performance Improvement Strategies Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement Strategies flashcards as text
A healthcare organization wants to reduce medication errors. The CPT practitioner recommends a checklist rather than retraining nurses. This decision reflects which principle?
Answer: Environmental interventions often outperform individual-focused training
HPT principles favor environmental interventions like job aids and checklists when the performance problem stems from process complexity rather than skill deficiency.
Which metric would BEST demonstrate the business value of a performance improvement intervention to a C-suite executive?
Answer: Reduction in error rate and associated cost savings
Executives respond to business outcomes like cost savings and error reduction, which directly link performance improvement to organizational results.
When applying Mager and Pipe's performance analysis model, the first question a practitioner should ask is:
Answer: Is the performance discrepancy important enough to address?
Mager and Pipe's model begins by determining whether the gap is worth fixing before investing resources in any solution.
A performance technologist is designing interventions for a geographically dispersed sales team. Which strategy best addresses both performance and accessibility?
Answer: Implementing mobile-accessible microlearning with embedded performance metrics
Mobile microlearning with embedded metrics supports dispersed teams by providing flexible, accessible performance support with built-in measurement.
In HPT, what distinguishes a 'learning intervention' from a 'non-learning intervention'?
Answer: Non-learning interventions change the environment or system rather than building individual knowledge
Non-learning interventions modify systems, processes, or environments, while learning interventions are aimed at changing what individuals know or can do.
A CPT practitioner conducts a gap analysis and finds desired performance is 95% accuracy, but current performance is 72% accuracy. What is the NEXT most appropriate step?
Answer: Conduct a cause analysis to determine why the gap exists
After identifying a performance gap, the HPT process requires cause analysis to understand why the gap exists before selecting any intervention.
Which of the following represents a 'systemic' approach to performance improvement as opposed to a 'symptomatic' one?
Answer: Redesigning the workflow process that creates recurring error opportunities
A systemic approach addresses underlying structural or process causes, while symptomatic approaches repeat reactive fixes without resolving root issues.