Performance Analysis & Diagnosis Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Analysis & Diagnosis flashcards as text
Which analysis technique is most useful when a PT needs to define the exact sequence of tasks a performer must complete to achieve a desired outcome?
Answer: Hierarchical task analysis
Hierarchical task analysis breaks work into ordered sub-tasks, revealing the exact sequence and dependencies required for successful performance.
A PT reviews exit interview data and finds that many high performers leave citing limited growth opportunities. Which performance variable does this most directly reflect?
Answer: Motives — intrinsic and extrinsic incentives
Growth opportunity is a motivational factor tied to intrinsic rewards and career incentives in the Gilbert BEM framework.
Which condition must be true for a performance gap to be considered a valid target for HPT intervention?
Answer: The gap must be measurable and linked to a business result
HPT interventions are justified only when the gap can be defined in measurable terms and its closure produces a meaningful business outcome.
A fishbone (Ishikawa) diagram is used during performance diagnosis primarily to:
Answer: Visually map potential causes of a performance problem to its effect
Fishbone diagrams organize potential causes by category, helping analysts systematically explore all factors contributing to a performance problem.
A PT is analyzing why a retail chain's upsell rate dropped 20% after a store remodel. Which data source would provide the most direct evidence of behavioral cause?
Answer: Mystery shopper observation reports capturing actual upsell attempts
Mystery shopper observations directly capture whether upsell behaviors are occurring and how they changed after the remodel.
When prioritizing which performance gap to address first, a PT should weigh:
Answer: The cost of fixing the gap against the value of closing it
Cost-benefit analysis ensures that the organization invests in closing gaps where the return justifies the intervention expense.
A performance analyst distinguishes between proximate causes (symptoms) and root causes. Why is identifying the root cause critical?
Answer: Addressing only symptoms allows the underlying cause to produce new problems
Without eliminating the root cause, interventions address symptoms temporarily while the underlying driver continues to generate performance deficiencies.