CPT Organizational Change Management Flashcards
6 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPT Organizational Change Management flashcards as text
Which model is most commonly referenced in CPT practice for guiding organizational change initiatives?
Answer: Kotter's 8-Step Change Model
Kotter's 8-Step Change Model provides a structured framework for leading organizational change that aligns with CPT's systematic approach.
In CPT, what is the primary purpose of a change readiness assessment?
Answer: To determine an organization's capacity and willingness to undergo change
A change readiness assessment evaluates the organization's current capacity, culture, and willingness to successfully adopt a proposed change.
Which stakeholder group most often serves as 'change champions' during a CPT performance improvement initiative?
Answer: Frontline supervisors and influential employees
Frontline supervisors and influential employees act as change champions because they have direct credibility and daily influence over the workforce.
According to CPT principles, resistance to change is best addressed by:
Answer: Communicating the rationale and involving employees in the change process
CPT principles emphasize that transparent communication and employee involvement reduce uncertainty and lower resistance to change.
What does 'sustaining change' mean in the context of a CPT project?
Answer: Ensuring improved performance is maintained after the intervention ends
Sustaining change means embedding the new behaviors and processes into normal operations so performance gains persist after formal project closure.
Which tool is most useful for mapping how a proposed change will impact different departments in an organization?
Answer: Impact/stakeholder analysis matrix
An impact/stakeholder analysis matrix identifies which groups are affected by a change and to what degree, enabling targeted communication and support.