CPT Business Strategy & Performance Alignment Flashcards
6 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPT Business Strategy & Performance Alignment flashcards as text
Which framework helps CPT practitioners determine whether a performance problem is worth solving by weighing its cost against the cost of the solution?
Answer: Cost-benefit analysis / ROI analysis
Cost-benefit analysis and ROI calculation determine whether the expected performance improvement value exceeds the investment required, justifying the intervention.
In the context of CPT, 'value chain analysis' is used to:
Answer: Identify which organizational activities create competitive value and where performance gaps erode it
Value chain analysis identifies primary and support activities in the organization and reveals where performance gaps are undermining the delivery of value to customers or stakeholders.
When a CPT project is described as 'strategically aligned,' it means the project's outcomes are tied to:
Answer: Specific, measurable business results the organization has committed to achieving
Strategic alignment means the performance improvement project is explicitly connected to business outcomes the organization has prioritized and committed resources toward.
A CPT practitioner presenting to C-suite executives should frame the performance gap in terms of:
Answer: Business impact, financial implications, and strategic risk
Executives focus on business outcomes, financial impact, and strategic risk — framing the gap in these terms ensures relevance and secures leadership support.
What is the purpose of a performance 'gap analysis' in strategic alignment work?
Answer: To compare the current state of performance to the desired state and quantify the difference
Gap analysis systematically compares the current performance level to the desired standard, providing the foundation for selecting and designing targeted interventions.
Which of the following best describes 'organizational performance' as understood in CPT?
Answer: The collective results produced by the entire organization in pursuit of its mission and strategic goals
Organizational performance in CPT refers to the collective outcomes — revenue, efficiency, quality, customer satisfaction — that reflect how well the system as a whole achieves its mission.