Practice Test Geeks(CPT) Certified Performance Technologist Practice Test
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Communication & Stakeholder Relations Flashcards

7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Relations flashcards as text

  1. A stakeholder says they support the performance improvement initiative in meetings but consistently misses deadlines and withholds resources. This behavior is BEST described as:

    Answer: Passive resistance

    Passive resistance involves outward agreement with covert non-compliance, often through inaction rather than direct opposition.

  2. In the context of CPT performance consulting, what is the PRIMARY purpose of a stakeholder analysis?

    Answer: To identify who is affected by a project and their likely response to it

    Stakeholder analysis identifies all parties affected by a project, their interests, influence, and likely reactions to inform engagement strategies.

  3. Which communication channel is MOST appropriate for delivering sensitive performance feedback to a manager about their team?

    Answer: A synchronous face-to-face or video conversation

    Sensitive feedback requires a private, synchronous channel that allows for immediate clarification, emotional acknowledgment, and two-way dialogue.

  4. A CPT is working with a client who wants to implement a solution before the root cause analysis is complete. How should the CPT BEST respond?

    Answer: Educate the client on the risk of misdiagnosis and propose a phased approach

    A CPT maintains professional standards by educating clients on risks while proposing pragmatic approaches that balance urgency with rigor.

  5. When communicating performance improvement recommendations to senior leadership, the CPT should PRIMARILY frame results in terms of:

    Answer: Business impact and organizational goal alignment

    Senior leaders prioritize business outcomes; framing recommendations in terms of business impact directly addresses their decision-making criteria.

  6. Which of the following is an example of 'active listening' during a stakeholder interview?

    Answer: Reflecting back the interviewee's statements to confirm understanding

    Reflecting back statements demonstrates comprehension, builds rapport, and allows the interviewee to clarify or expand on their meaning.

  7. A performance technologist recommends eliminating a longstanding but ineffective training program. The program's sponsor is emotionally attached to it. What is the BEST approach?

    Answer: Present data demonstrating the program's lack of impact on performance outcomes

    Evidence-based communication depersonalizes the decision by shifting focus from the sponsor's attachment to objective performance data.