Communication & Stakeholder Relations Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A performance technologist is presenting findings to a skeptical VP who prefers data over narrative. Which communication approach is MOST effective?
Answer: Present quantitative results with ROI projections upfront
Data-driven executives respond best when ROI and quantitative outcomes are presented immediately, matching their decision-making style.
Which of the following BEST describes a 'communication audit' in the context of a performance improvement project?
Answer: A systematic assessment of how information flows among stakeholders
A communication audit systematically examines information flow, channels, frequency, and gaps among all project stakeholders.
During a needs analysis, a frontline manager repeatedly deflects questions by saying 'just fix it.' What is the BEST response from the performance technologist?
Answer: Reframe questions around business outcomes the manager cares about
Reframing questions around business outcomes engages resistant managers by connecting their concerns to organizational goals.
A CPT is designing a communication plan for a large-scale change initiative. Which element is MOST critical to include for stakeholder alignment?
Answer: Tailored key messages for each stakeholder group
Tailoring key messages to each stakeholder group ensures that communications are relevant, resonant, and drive the intended response.
When using a RACI matrix in a performance improvement project, what does 'Consulted' mean?
Answer: The person whose input is sought and with whom there is two-way communication
Consulted stakeholders provide expert input through two-way communication before decisions or deliverables are finalized.
A performance technologist notices that two key stakeholders are receiving conflicting messages about project scope. What should be done FIRST?
Answer: Identify the source of the conflicting messages and clarify the accurate scope
Identifying the root cause of conflicting messages allows the PT to correct the misinformation at its source before further confusion spreads.
Which stakeholder engagement strategy is MOST appropriate when dealing with high-power, low-interest stakeholders on a performance project?
Answer: Keep them satisfied with periodic high-level summaries
High-power, low-interest stakeholders should be kept satisfied with sufficient information so they remain supportive without demanding excessive involvement.