Professional Ethics & Standards Flashcards
6 cards from real CPSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Professional Ethics & Standards flashcards as text
What is the PRIMARY purpose of a professional code of ethics in Certified Professional Services Manager?
Answer: To establish standards of conduct that protect the public and maintain professional integrity
Professional codes of ethics establish standards of conduct that protect the public interest and maintain the integrity and reputation of the profession.
In Certified Professional Services Manager practice, what should a professional do when facing an ethical dilemma?
Answer: Consult the code of ethics, seek guidance from supervisors, and document the situation
When facing ethical dilemmas, professionals should reference established codes of ethics, seek appropriate guidance, and document the situation and their decision-making process.
Which of the following represents a conflict of interest for a CPSM professional?
Answer: Having a financial stake in a vendor while being responsible for vendor selection
A conflict of interest occurs when personal interests could improperly influence professional judgment, such as having financial ties to vendors while making purchasing decisions.
What is the legal obligation of a CPSM professional regarding confidential information?
Answer: Protect confidential information and only disclose it when authorized or legally required
Professionals have a legal and ethical obligation to protect confidential information and only disclose it when properly authorized or when legally required to do so.
In the context of Certified Professional Services Manager, what constitutes professional negligence?
Answer: Failure to exercise the degree of care that a reasonably competent professional would exercise
Professional negligence occurs when a professional fails to meet the standard of care that a reasonably competent professional with similar training and experience would provide.
What is the appropriate response if a CPSM professional witnesses a colleague violating professional standards?
Answer: Report the violation through established channels and document observations
Witnessing professional standards violations requires reporting through established channels and documenting observations to protect the public and maintain professional integrity.