CPSA - Certified Pega System Architect Process Flow and Automation Questions and Answers

Question 1

A loan application case type requires two independent review processes to run concurrently: a credit check and a property appraisal.
The case can only advance to the 'Offer Generation' stage after both reviews are successfully completed.
Which process flow configuration best supports this requirement?

Accepted Answer

Configuring parallel processes within a single stage.

Answer

A multi-step form within a single process.

Answer

A Split For Each shape to create multiple subcases.

Answer

Using a Decision shape to route to one process after the other.

Question 2

A Service Level Agreement (SLA) is configured for an assignment with a goal of 24 hours and a deadline of 48 hours. If the assignment is not completed after 26 hours, what is the status of the SLA?

Accepted Answer

The goal has been missed, but the deadline has not been reached.

Answer

The SLA is not yet active.

Answer

The deadline has been violated.

Answer

Both the goal and the deadline have been missed.

Question 3

Which flow shape is used to invoke a separate, reusable process from within a parent process flow, allowing for modular and maintainable application design?

Accepted Answer

Subprocess

Answer

Decision

Answer

Utility

Answer

Assignment

Question 4

In a Pega application, what is the primary function of a 'Stage' in the case life cycle?

Accepted Answer

To represent a major milestone or phase in the resolution of a case.

Answer

To execute a single automated action, such as sending an email.

Answer

To represent a transfer of a case from one user to another.

Answer

To model a single data field that needs to be captured from a user.

Question 5

A system architect needs to configure routing so that an assignment is sent to a list of users who share a common set of skills. If any user in that group can pick up and work on the assignment, which routing destination is most appropriate?

Accepted Answer

To a Work Queue.

Answer

To a specific Operator ID.

Answer

To the Current User.

Answer

To the user's Manager.

Question 6

Which of the following is an example of an 'automation' shape that can be added as a step in a process to perform an action without requiring user interaction?

Accepted Answer

Create PDF

Answer

Collect Information

Answer

Approval

Answer

Multi-step form