Workflow Automation & Efficiency Flashcards
7 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Workflow Automation & Efficiency flashcards as text
Which of the following BEST illustrates 'attended automation' in an RPA context?
Answer: A bot assists a customer service agent in real time by pulling up data during a call
Attended automation involves bots that work alongside humans, triggered by the user during live interactions to support tasks in real time.
What is the key difference between a workflow rule and a workflow policy?
Answer: Rules define specific conditions and actions; policies are broader governance guidelines
Rules are specific if-then logic statements that drive automated decisions, while policies are overarching governance frameworks that guide how rules are created.
In workflow automation, what is a 'dead letter queue' used for?
Answer: Holding messages or tasks that failed processing so they can be reviewed and retried
A dead letter queue captures failed messages or tasks that could not be processed, allowing teams to investigate failures and retry or resolve them.
Which of the following is a PRIMARY benefit of integrating APIs into workflow automation?
Answer: Enabling seamless data exchange between disparate systems without manual re-entry
APIs allow different systems to communicate and share data automatically, eliminating manual data transfer steps and enabling end-to-end workflow automation across platforms.
A CPS practitioner is evaluating two workflows: one with a 70% first-pass yield and one with a 95% first-pass yield. What does this metric indicate?
Answer: The percentage of items processed correctly without rework on the first attempt
First-pass yield measures the proportion of units or transactions completed correctly on the first attempt, with the 95% workflow having significantly less rework.
When automating a process that involves regulated data, which consideration is MOST critical?
Answer: Ensuring the automation complies with data privacy and security regulations
Compliance with regulations such as HIPAA, GDPR, or SOX is a mandatory requirement when automating processes that handle regulated or sensitive data.
What is the purpose of an escalation path in an automated workflow?
Answer: To route unresolved or time-exceeded tasks to a higher authority for action
Escalation paths ensure that tasks which are not completed within defined timeframes are automatically elevated to supervisors or alternate resources to prevent delays.