CPS Change Management & Implementation Flashcards
6 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPS Change Management & Implementation flashcards as text
What is a 'go-live' checklist used for in a process implementation project?
Answer: To confirm all prerequisites — training, system readiness, approvals, and communications — are complete before launching the new process
A go-live checklist ensures every readiness criterion is verified before the new process launches, reducing the risk of preventable failures during cutover.
What is the purpose of a 'lessons learned' session conducted after a process change implementation?
Answer: To capture what worked well and what should be improved so future implementations can benefit from the experience
A lessons learned session harvests insights from the team's experience — both successes and failures — creating organizational knowledge that improves future change management efforts.
In process change implementation, what does 'cutover strategy' refer to?
Answer: The plan for transitioning from the old process to the new process, including timing and fallback options
A cutover strategy defines how and when the organization will switch from the current process to the new one, including whether to use a big-bang cutover, phased rollout, or parallel running approach.
What is 'parallel running' in the context of process implementation?
Answer: Operating both the old and new processes simultaneously for a period to validate the new process before fully retiring the old one
Parallel running is a low-risk cutover approach where both the old and new processes operate simultaneously, allowing the team to compare outputs and build confidence before decommissioning the old process.
Which type of change resistance is characterized by employees outwardly agreeing to a change but continuing to perform the old process in practice?
Answer: Covert (passive) resistance
Covert or passive resistance occurs when individuals comply verbally or formally but revert to old habits in practice, often making it harder to detect than open pushback.
What is the primary benefit of establishing a 'process owner' role after a process change is implemented?
Answer: To provide ongoing accountability for maintaining, monitoring, and continuously improving the process over time
A process owner provides long-term stewardship of the process — monitoring performance, managing exceptions, driving continuous improvement, and ensuring the process does not regress to old behaviors.