CPS Change Management & Implementation Flashcards
6 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPS Change Management & Implementation flashcards as text
What is a communication plan in the context of a process change initiative?
Answer: A structured document that defines what messages will be sent, to whom, when, and through which channels throughout the change
A communication plan outlines the audiences, key messages, timing, frequency, and channels for all communications related to the change, ensuring consistent and timely information sharing.
Which principle of effective change management states that leadership must visibly model the new behaviors they expect from employees?
Answer: Leading by example (modeling)
Research shows that employees take cues from leaders; when leaders visibly adopt and demonstrate new behaviors, it reinforces the credibility and importance of the change.
In Lewin's Three-Stage Change Model, what does the 'Unfreeze' stage involve?
Answer: Preparing the organization by challenging the status quo and creating motivation to change
Lewin's Unfreeze stage involves disrupting the current equilibrium — communicating why change is necessary and building readiness and motivation among stakeholders.
What is 'change saturation' and why is it a concern in process improvement programs?
Answer: It occurs when an organization has too many simultaneous changes, overwhelming employees and reducing adoption success
Change saturation happens when employees face more changes at once than they can effectively absorb, leading to fatigue, confusion, and declining engagement with each new initiative.
What is the role of a training needs analysis (TNA) in process implementation?
Answer: To identify the knowledge and skill gaps that employees must close to perform the new process effectively
A TNA compares current employee skills and knowledge against the requirements of the new process to identify what training content, format, and delivery is needed for successful adoption.
Which metric is most directly used to measure the effectiveness of a process change implementation?
Answer: Adoption rate — the percentage of employees correctly performing the new process steps
Adoption rate measures whether employees are actually performing the new process as designed, which is the most direct indicator of implementation success.