Personnel & Human Resources Flashcards
7 cards from real CPRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Personnel & Human Resources flashcards as text
A parks and recreation supervisor documents an employee's failure to open a facility on time three times in one month. This practice is an example of:
Answer: Critical incident documentation
Critical incident documentation records specific observable behaviors and events that reflect outstanding or problematic employee performance.
Which Americans with Disabilities Act provision requires employers to make reasonable modifications to enable a qualified employee with a disability to perform essential job functions?
Answer: Reasonable accommodation
The ADA requires employers to provide reasonable accommodations for qualified individuals with disabilities unless doing so causes undue hardship.
In a parks department's collective bargaining environment, a 'grievance procedure' is best described as:
Answer: A formal process for resolving employee complaints about contract violations
A grievance procedure is a structured process outlined in the collective bargaining agreement that allows employees to formally dispute alleged contract violations.
Which onboarding best practice has been shown to most significantly improve new employee retention in recreation agencies?
Answer: Assigning a mentor or buddy to guide the new employee
Mentorship and buddy systems during onboarding create social connection and practical support, which research links to higher retention rates.
When calculating the cost-per-hire for a recreation department, which of the following would be included?
Answer: Advertising costs, recruiter fees, and time spent interviewing
Cost-per-hire includes all direct recruiting expenses such as job postings, agency fees, and staff time spent on interviewing and selection.
A recreation manager notices that turnover is highest among seasonal staff aged 18-24. Which retention strategy would most directly address this demographic?
Answer: Offering flexible scheduling and career development opportunities
Younger seasonal workers are strongly motivated by scheduling flexibility and opportunities to grow professionally, making these targeted retention levers.
Which performance appraisal method requires supervisors to rank all employees from best to worst performer?
Answer: Forced ranking
Forced ranking requires managers to rank employees ordinally, which can create competition but may lower morale among lower-ranked workers.