CPP Quality Management in Procurement

Question 1

Which quality management approach focuses on continuous improvement involving all employees and is commonly referenced in procurement contexts?

Accepted Answer

Total Quality Management (TQM)

Answer

Six Sigma

Answer

ISO 9001

Answer

Statistical Process Control

Question 2

A procurement professional wants to measure a supplier's defect rate. Which metric expresses defects per one million opportunities and is widely used in quality measurement?

Accepted Answer

DPMO

Answer

Cpk index

Answer

AQL level

Answer

OEE score

Question 3

When a buyer sets a maximum acceptable defect percentage in a shipment before rejection, this threshold is known as:

Accepted Answer

Acceptable Quality Level (AQL)

Answer

Capability index (Cpk)

Answer

Defect density ratio

Answer

Process sigma level

Question 4

Which ISO standard specifically addresses quality management systems and is most relevant to evaluating a supplier's quality processes?

Accepted Answer

ISO 9001

Answer

ISO 14001

Answer

ISO 45001

Answer

ISO 31000

Question 5

A supplier scorecard shows that a vendor has a high rate of non-conforming parts. The FIRST corrective action a procurement professional should request is:

Accepted Answer

A root cause analysis and corrective action plan (CAPA)

Answer

Immediate contract termination

Answer

Switching to an alternate supplier without notice

Answer

Reducing the order quantity to minimize risk

Question 6

Which quality control tool uses a diagram shaped like a fishbone to identify potential causes of a defect or problem?

Accepted Answer

Ishikawa (cause-and-effect) diagram

Answer

Pareto chart

Answer

Control chart

Answer

Scatter diagram

Question 7

In incoming quality control, what is the purpose of a 'First Article Inspection' (FAI)?

Accepted Answer

To verify that the first production unit from a supplier meets all specifications before mass production

Answer

To evaluate supplier financial stability before contract award

Answer

To audit a supplier's environmental practices

Answer

To assess packaging and labeling compliance only