Team Leadership & Stakeholder Communication Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Leadership & Stakeholder Communication flashcards as text
A project manager notices that two senior team members consistently disagree in meetings, slowing decision-making. What is the BEST first step?
Answer: Meet with each member privately to understand their perspectives
Meeting privately first allows the project manager to understand root causes before choosing a resolution strategy.
Which communication model distinguishes between the intended message and the message actually received by the audience?
Answer: Encode-Transmit-Decode model
The Encode-Transmit-Decode model highlights that noise and interpretation can distort the sender's intended message.
A stakeholder requests weekly status reports but the project manager already sends biweekly reports to all stakeholders. What should the project manager do?
Answer: Update the communications management plan to accommodate the stakeholder's need
The communications management plan should be updated to reflect agreed-upon communication needs for each stakeholder.
When using a responsibility assignment matrix (RAM), what does an 'A' (Accountable) designation mean?
Answer: The person is the single owner who answers for the outcome
Accountable means there is one person who is ultimately answerable for correct and thorough completion of the deliverable.
A project team member from a high-context culture tends to communicate indirectly. A team member from a low-context culture is frustrated by the ambiguity. How should the project manager address this?
Answer: Facilitate cross-cultural awareness sessions and set clear communication norms
Cross-cultural awareness and agreed communication norms help bridge high-context and low-context style differences.
During project execution, a key stakeholder repeatedly misses scheduled status meetings. What is the MOST appropriate response?
Answer: Investigate the reason for absences and adapt the engagement approach
Understanding why a stakeholder disengages helps the project manager tailor the approach to re-establish effective engagement.
Which leadership style is MOST effective when team members are highly skilled but lack motivation?
Answer: Supporting (participating)
Supporting style works best when competence is high but confidence or motivation is low, focusing on relationship and encouragement.