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Team Leadership & Stakeholder Communication Flashcards

7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Leadership & Stakeholder Communication flashcards as text

  1. What is 'active listening' and why is it critical for project managers?

    Answer: Fully concentrating, understanding, and responding to the speaker to ensure accurate comprehension

    Active listening ensures the project manager captures both explicit and implicit messages, reducing miscommunication risks.

  2. A CPP candidate's project team is geographically dispersed across three time zones. Which practice BEST sustains team cohesion?

    Answer: Rotating meeting times to share time-zone burden and using asynchronous collaboration tools

    Rotating meeting times demonstrates equity and shared sacrifice, while async tools keep work moving between synchronous sessions.

  3. According to stakeholder salience theory, which combination grants a stakeholder the HIGHEST priority?

    Answer: Power, legitimacy, and urgency

    Mitchell's salience model identifies stakeholders with all three attributes—power, legitimacy, and urgency—as 'definitive' and highest priority.

  4. A project manager is coaching a team member who is technically competent but struggles with peer communication. What is the BEST approach?

    Answer: Provide specific behavioral feedback and practice scenarios to build communication skills

    Targeted feedback with practice scenarios addresses the specific gap without removing the team member's technical contributions.

  5. When is a push communication strategy MOST appropriate?

    Answer: When specific information must be sent to specific recipients without requiring a response

    Push communication (email, reports, memos) distributes information to designated recipients without requiring interactive feedback.

  6. A project manager discovers that a influential stakeholder is actively undermining the project by spreading misinformation. What is the BEST course of action?

    Answer: Engage the stakeholder privately to understand concerns and address misinformation directly

    Private engagement allows the project manager to uncover underlying concerns and correct misinformation before it damages team morale or project outcomes.

  7. Which element is MOST important when preparing a communication for a technically non-expert executive stakeholder?

    Answer: High-level summary focusing on business impact, risks, and decisions needed

    Executive stakeholders need concise, business-focused information to make decisions, not technical detail.