Lessons Learned & Knowledge Management Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Knowledge Management flashcards as text
A project manager integrates lessons learned from previous projects during the planning phase. This practice PRIMARILY supports which project management principle?
Answer: Continuous improvement and organizational learning
Using historical lessons during planning embodies continuous improvement, applying past experience to improve the likelihood of future project success.
Which governance structure is MOST effective for sustaining an organizational lessons learned program over time?
Answer: PMO ownership with defined roles, processes, and executive sponsorship
PMO ownership with clear accountability, standardized processes, and executive sponsorship provides the institutional stability needed for a sustained lessons learned program.
During a project retrospective, a facilitator uses the '5 Whys' technique. What is the PRIMARY goal of this approach?
Answer: To uncover root causes beneath surface-level symptoms
The 5 Whys drives past symptoms to systemic root causes, enabling lessons learned that address the actual problem rather than its visible manifestation.
Which statement BEST describes the relationship between organizational process assets (OPAs) and lessons learned?
Answer: OPAs are inputs to project planning; lessons learned are outputs that update OPAs
OPAs including historical files inform project planning, and new lessons learned become outputs that update those OPAs for future projects to use.
A team member asks why they should document lessons learned when they will be reassigned before the next similar project begins. What is the BEST response?
Answer: Lessons learned contribute to organizational memory that benefits colleagues and future projects beyond the individual
Organizational knowledge management transcends individual assignments; documented lessons benefit the broader organization and colleagues who face similar challenges later.
What is the GREATEST risk of relying solely on end-of-project lessons learned sessions?
Answer: Memory bias and recency effect distort recall of early-project events
Memory fade and recency bias cause teams to under-weight early-project issues in end-of-project reviews, making mid-project capture essential for accuracy.
A portfolio manager wants to ensure lessons learned from one project benefit all related projects in the portfolio simultaneously. Which mechanism BEST achieves this?
Answer: Integrating a shared lessons learned repository with active notification and tagging by domain
A tagged, searchable shared repository with active notifications enables immediate, relevant knowledge transfer across portfolio projects without disrupting their execution.