Lessons Learned & Knowledge Management Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Knowledge Management flashcards as text
A project manager on a multi-year infrastructure project wants to prevent knowledge loss when key team members rotate off. Which strategy is MOST proactive?
Answer: Implement ongoing knowledge capture and cross-training throughout the project
Proactive, continuous knowledge capture and cross-training distributes critical knowledge before departure, unlike reactive exit-based approaches.
Which metric BEST indicates that a lessons learned program is generating organizational value?
Answer: Reduction in repeated mistakes across successive projects
The ultimate measure of lessons learned value is fewer recurring errors on future projects, demonstrating that captured knowledge is actually being applied.
In the SECI model (Nonaka & Takeuchi), what process converts tacit knowledge into explicit knowledge?
Answer: Externalization
Externalization is the SECI process where tacit knowledge is articulated into explicit concepts through metaphors, models, and documentation.
A project sponsor asks why the organization keeps hiring external consultants to solve problems already solved internally on past projects. This BEST describes a failure of:
Answer: Knowledge reuse and knowledge management systems
Repeatedly solving the same problems externally indicates a failure to capture, store, and make internal knowledge reusable across the organization.
When conducting a lessons learned session, which group of participants provides the MOST valuable input?
Answer: The core project team including subject matter experts who did the work
The core team who executed the project has direct experiential knowledge of what worked, what failed, and why — making their input most actionable.
Which type of project documentation has the HIGHEST reuse value for future projects in the same domain?
Answer: Risk registers with actual outcomes and lessons learned
Risk registers enriched with actual outcomes and lessons show future project managers which risks materialized and how they were resolved, directly informing future planning.
A CPP practitioner is designing a knowledge management system for a global project with teams in five countries. What is the MOST critical design consideration?
Answer: Ensuring cultural sensitivity, language accessibility, and consistent taxonomies
Global KM systems must account for cultural differences in knowledge sharing norms, language barriers, and consistent classification to enable cross-border retrieval.