Lessons Learned & Knowledge Management Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Knowledge Management flashcards as text
What is the PRIMARY purpose of a knowledge audit in a project-based organization?
Answer: To identify knowledge gaps, redundancies, and critical knowledge at risk of loss
A knowledge audit maps what the organization knows, where gaps exist, and which knowledge is at risk, enabling targeted management action.
During a lessons learned session, a team member becomes defensive when their decisions are discussed. What facilitation approach is MOST effective?
Answer: Focus on processes and systems rather than individuals
Effective lessons learned facilitation depersonalizes findings by focusing on process failures, not individual blame, to encourage honest participation.
Which framework specifically addresses how organizations capture, store, share, and apply project knowledge across the enterprise?
Answer: Project Management Information System (PMIS) with KM integration
A PMIS integrated with knowledge management functions provides the infrastructure for systematic capture, storage, retrieval, and application of project knowledge.
A lessons learned entry states 'vendor delays caused schedule overrun.' Why is this entry considered LOW quality?
Answer: It lacks root cause analysis, context, and actionable recommendations
High-quality lessons learned include root cause, context, impact, and specific recommendations so future teams can act on them meaningfully.
Communities of practice (CoPs) in project management organizations PRIMARILY serve to:
Answer: Facilitate ongoing peer knowledge sharing across project boundaries
CoPs are voluntary groups of practitioners who share expertise and experiences, enabling continuous knowledge exchange that transcends individual projects.
Which lessons learned dissemination method provides the HIGHEST retention and behavior change for future project teams?
Answer: Embedding lessons into project templates and checklists
Embedding lessons directly into tools teams use (templates, checklists) ensures application at the point of action rather than requiring teams to recall separate documents.
On an agile project, when are lessons learned MOST commonly captured?
Answer: During sprint retrospectives at the end of each iteration
Agile retrospectives at the end of each sprint provide frequent, iterative lessons learned cycles that support continuous improvement throughout the project.