Lessons Learned & Knowledge Management Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Knowledge Management flashcards as text
When should lessons learned sessions ideally be conducted on a large project?
Answer: At key phase gates and project closure
Lessons learned should be captured at phase gates and closure so insights are timely and not lost to memory fade.
A project manager discovers that a lessons learned repository exists but team members never consult it. What is the MOST likely root cause?
Answer: Knowledge is stored but not made searchable or actionable
Repositories fail when content is not indexed, tagged, or presented in a way that makes retrieval easy and relevant.
Which technique BEST supports tacit knowledge transfer between retiring experts and new project staff?
Answer: Shadowing and mentoring programs
Tacit knowledge (know-how, intuition) transfers most effectively through direct human interaction like mentoring and job shadowing.
A post-project review reveals the same communication breakdown occurred on three consecutive projects. What knowledge management action is MOST appropriate?
Answer: Codify the root cause and mitigation as an organizational process asset
Recurring issues signal a systemic gap; the fix must be institutionalized as an organizational process asset to prevent recurrence.
In knowledge management, what does 'knowledge pull' refer to?
Answer: Team members proactively seeking knowledge when needed
Knowledge pull is a demand-driven model where individuals actively seek out relevant knowledge at the point of need.
Which of the following is an example of an explicit organizational process asset related to lessons learned?
Answer: A documented project post-mortem stored in a shared repository
Explicit knowledge is formally documented and accessible; a stored post-mortem meets this definition as an organizational process asset.
A CPP candidate is reviewing a project where lessons learned were documented but not acted upon in subsequent projects. Which process FAILED?
Answer: Lessons learned dissemination and application
Capturing lessons is only the first step; the process fails when there is no mechanism to distribute and apply them in future projects.