Client Management & Freelance Business Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Management & Freelance Business flashcards as text
A client sends you a 50-page document but the contract specified 30 pages. What is the most professional first step?
Answer: Notify the client of the discrepancy and discuss a revised fee before proceeding
Alerting the client to scope creep and renegotiating terms before proceeding protects both parties and maintains professionalism.
Which clause in a freelance proofreading contract protects you if a client publishes a document containing an error you did not catch?
Answer: Indemnification (limitation of liability) clause
A limitation of liability clause caps your financial exposure if a missed error causes the client harm after publication.
A new client asks for a sample proofread before signing a contract. What is the standard professional practice?
Answer: Provide a free sample of up to 500 words to demonstrate your skills
Offering a short paid or unpaid sample (typically up to 500 words) is an accepted way to demonstrate competency without giving away extensive free labor.
When should a freelance proofreader issue a kill fee?
Answer: When a client cancels a confirmed project after work has begun or been reserved
A kill fee compensates the proofreader for time reserved or work begun when a client cancels a confirmed project.
A client insists on changes that contradict the agreed style guide. What should the proofreader do?
Answer: Implement the changes and add a stet note flagging the style deviation
Implementing the client's preference while noting the style deviation in a comment keeps the client informed and documents professional judgment.
Which payment structure is most commonly used by freelance proofreaders for longer projects?
Answer: 50% deposit upfront, 50% on delivery
A 50/50 split—half upfront and half on delivery—balances cash flow protection for the proofreader with risk mitigation for the client.
What information is essential to include in a freelance proofreading invoice?
Answer: Client's personal address, invoice number, payment terms, itemized services, and total due
A professional invoice must include identifying details, an invoice number for tracking, clear payment terms, itemized work, and the total owed.